Image Image Image Image Image Image Image Image Image

Custom Commissions

Please read everything before filling out the form

I will only respond to commissions I can accommodate into my schedule.

Please remember that I create original designs. Filling out this custom commissions form also does not guarantee that I will take on the commission. Read the entire Commissioned Design Terms & Conditions at the end of this page. 

If you’re interested in having your own one-of-a-kind custom Lumecluster Dreamer Mask or a piece of fantastical wearable art, please read the following sections carefully.

If you want an exact replica of something from a pre-existing IP (film, game, show, anime, etc.), I suggest reaching out to a prop artist. However, if you’re interested in seeing my style and interpretation of a certain design, feel free to fill out the form below. For example, see my interpretation of the Dragon Age: Inquisition Empress Celene Mask).

About the design process

My original designs are often a mixture of processes and can sometimes take hundreds of hours of work. Click here or here to learn about how much labor can go into a single piece. I am also a one person team.

Depending on the level of complexity, scale, and what I can accommodate into schedule, a design can take anywhere between 3-20+ weeks to complete. This could involve research, sketching concepts, designing patterns, sculpting, 3D modeling, 3D printing, sanding, painting, finishing, lining, LED installation, etc.

The cost of a finished design depends on several factors:

  • Detail, complexity & components – The amount of work involved will depend on the number components, functionality, overhanging parts, sculpted details/patterns, layers, lighting or moving parts etc.
  • Material type & scale – Different material types have different qualities and serve different purposes. The bigger it is, the more work it requires.
  • Additional elements – Like LEDs, gems, lining, specific finishing requests, etc.
  • Original design – I am not a replica artist or prop maker (although I will make some exceptions if you’re interested in seeing my style and interpretation of a pre-existing IP). All of my designs are researched, designed, patterned, 3D modeled, painted, assembled, and finished by me.
  • 3D scanning or taking measurements – If the client wants a design that is custom fitted to their face or body, it would be ideal if the client already has their own clean 3D scan. However, there is the other option of using the good ol’ tape measure and calipers. It is the client’s responsibility to supply accurate ring size, wrist size, 3D scan, body measurement, etc.
3D printing the Dreamer Regalia for Felicia Day

Sketching, 3D modeling, and custom fitting the Dreamer Regalia armor for actor Felicia Day.

Sovereign_pattern_breastplate2

Designing the intricate patterns and details on the Sovereign Armor

Dreamer Regalia & Sovereign Armor

Actor Felicia Day wearing the Dreamer Regalia (LEFT) and Marisha Ray wearing the Sovereign Armor (RIGHT)

Did you read the information above? Thanks! Please fill out the form below. Copy and paste links from my gallery:

Custom Commissions

Quote estimate does NOT include shipping costs. Please remember that I create original designs. Filling out this custom commissions form also does not guarantee that I will take on the commission. I will only respond to commissions I can accommodate into my schedule.

First
Last
IMPORTANT!!! If I do not receive a detailed response with links, I will not respond to your request. One or two word responses do not give me a sufficient idea of what you're looking for.
Sending

Commissioned Design Terms & Conditions (MUST READ)

All commissioned design orders with Lumecluster.com (Lumecluster) constitute the acknowledgment and acceptance of all terms and conditions listed below. All commissioned designs are non-refundable, non-returnable, and non-exchangeable.

Commissioned Design Consultation

Initial commissioned design consultations via the Custom Commissions Form or via email is complimentary. Lumecluster reserves the right to refuse any commissioned design for any reason.

Price Quote and Deposit

Once an overall design direction and material(s) is/are agreed upon, a start date and estimated delivery date of the commissioned design will be scheduled and Client’s 50% deposit will be due via online invoice by the start date of the commissioned design. By submitting the upfront 50% deposit, Client approves Lumecluster to start work on the commissioned design and to proceed with 1-3 e-mails of concept sketches.

Requests for revisions of the commissioned design and/or material(s) after the initial 1-3 concept sketches and during the remaining design process may affect final costs. Any significant changes in the commissioned design estimate will be communicated to Client as soon as possible. Please see “Progress Photos, Revisions, and Adjustments” for additional information.

Final Payment before Delivery

Upon completion of the commissioned design, the remaining 50% balance plus shipping costs will be due from Client via online invoice. The commissioned design will be shipped upon receipt of remaining 50% balance and shipping costs.

Commisioned Design Cancellations

Cancellation of a commissioned design must be received in writing. There is no refund for the initial 50% deposit once Lumecluster has started work on the commissioned design.

Progress Photos, Revisions, and Adjustments

Each commissioned design includes 3-6 basic rendered progress screenshots provided via e-mail throughout the design process. Client is expected to check e-mail regularly once work on the commissioned design has started.

When the 3D model is complete, Lumecluster will e-mail a final screenshot of the commissioned design before proceeding with 3D printing. Once the painting, finishing, assembly, etc of the commissioned design is complete, 3-6 simple preview photos and a 1-2 minute video will be provided to Client via e-mail.

Requests for revisions of the commissioned design and/or material(s) after the initial 1-3 concept sketches and during the remaining design process may affect final costs. Small revision requests are free of charge; however, any major revisions or frequent requests for revisions outside of the original agreement of the commissioned design will incur additional charges. Rush orders will also be subject to additional charges. The additional charges and severity of the revisions will be decided at the discretion of Lumecluster.

Lumecluster reserves the right to make the final decision on major modifications and whether it is in the best interest of the structural integrity of the overall commissioned design.

It is Client’s responsibility to supply accurate ring size, wrist size, 3D scan, body measurement, etc. Any costs incurred for significant adjustments due to inaccurate information will be Client’s responsibility.


REFUNDS AND EXCHANGES

No refunds or exchanges. All purchases are final. Shipping and handling costs are non-refundable unless an error was made by Lumecluster. Any refused shipments returned to Lumecluster do not constitute Client the right to a refund/credit. Client is responsible for all shipping costs and to make all arrangements with Lumecluster for any refused shipments (if any) by e-mailing melissa@lumecluster.com.

To change/cancel an shipment, please email melissa@lumecluster.com as soon as possible. Lumecluster will try to accommodate the request but once the shipping process has started, it cannot be changed/cancelled.

LOSSES

Lumecluster is not responsible for any theft, damage, or loss of shipment in the mail. Client is responsible for any extra insurance if desired.

LATE OR MISSING REFUNDS (if applicable)

If a refund (if applicable) has not been received, first check the corresponding bank account. Then contact the credit card company. Next contact the bank. Please note, it may take some processing time before a refund is officially posted to a credit card or bank account.

If all of the above has been done and the refund has still not been received, please contact Lumecluster at melissa@lumecluster.com.

SHIPPING

All items are shipped via United States Postal Service (USPS). If Client desires another carrier, please email melissa@lumecluster.com and it will be added to Client’s total shipping costs at the time of purchase. Orders from the Lumecluster shop containing 3D printed items typically require 3-4 weeks to produce while commissioned designs typically require 3-10 weeks to produce. If there will be a big delay, Client will be informed by Lumecluster.

Once shipped, domestic orders usually require 1-10 business days to arrive. International shipments will take longer due to international customs.

For security reasons, Lumecluster will only ship to the shipping address Client provides on this site.

Client is responsible for providing correct shipping information entered on this site. If using PayPal, please ensure shipping information matches PayPal account address.

Domestic Orders

Domestic orders are shipped via United States Postal Service (USPS).

Standard Priority Mail through USPS includes a tracking number and $50 insurance. If Client desires additional insurance and/or delivery confirmation, please email melissa@lumecluster.com and it will be added to Client’s total shipping costs at the time of purchase.

International Orders

International orders are shipped via United States Postal Service (USPS). International Clients should be aware of the import rules and regulations of the destination country as Lumecluster is not responsible for any customs or duties charges that may be incurred. Shipping price is determined by weight and destination, not by quantity of items ordered.

First Class Package International through USPS excludes tracking number and insurance. If Client desires tracking number and/or insurance, please email melissa@lumecluster.com and it will be added to Client’s total shipping costs at the time of purchase.

Get updates on new Dreamer masks,
jewelry designs & projects

Lumecluster updates