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Contact & FAQ

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Please carefully read the FAQ below before filling out the form.

I try my best to read as many emails as I can but I cannot respond to all of them since I am just one person.

Emails I will not respond to:

  1. Emails asking me for a how-to or step-by-step guide on how I create all my designs or questions about how I completed specific parts of my design.
  2. Requests asking me to make guides to help recreate designs from pre-existing IP. Please reach out to cosplayers and prop artists instead.
  3. People asking me to give them my 3D model files for free. This is my life and my work and I do not give away my original designs for free.

Instead, please check out my about pagecreative process, blog or the FAQ/Policies below. If you’d like to hear more about how I got into 3D printing in depth, listen to the podcast interview I did with The Guardian.

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Frequently asked questions & policies

How fragile are your masks?

Not really fragile since they’re pretty flexible. You can see how bendy it is in this demonstration clip here.

Can I rent your masks, armor, and other artwork?

Generally, no. But in the rare instance that I do allow people to rent my work, you must be willing to travel to New York and sign a contract. My armor, masks, and other designs are not available for rent outside of New York unless I travel with it. “I’ll take really good care of it, I promise!” is not enough of a guarantee for the safety of my artwork from damage, loss, or theft. Telling me how many fans you have also tells me nothing about how responsible you are. But if you really want something, I suggest either:

  1. Visiting my shop
  2. Following my social media pages to keep an eye on new designs:
  3. Signing up for my free newsletter to get updates on limited releases of new designs

Who does your 3D modeling, painting, videos, etc.?

I do.

What program do you use?

Blender.

Where did you learn how to 3D model, draw, etc.?

CGCookieBlenderGuru and Youtube videos. You can also learn more about my creative process and how I got started here.

I don’t really know much about 3D printing but I’d really like to learn more. Can you teach me more about 3D printing? Can I be your apprentice?

While I’m flattered, it’s best to start at places like this instead.

What 3D printer do you use?

Shapeways, Form 2, and randomly some other services depending on what I need.

Do you 3D print everything you make?

No. I only like 3D printing when a lot of intricate details are involved. Sometimes I will sculpt instead. Nowadays, I prefer 3D printing my master copies only and then turning to resin casting.

How do you generate the patterns on your masks?

The patterns are not generated. They are first hand drawn in ink and then recreated in Blender. You can learn more about it here.

Can you tell me exactly how you made X?

As I mentioned above, I do not have the time to share how I make everything step-by-step. There is a wealth of information and Youtube videos that can tell you how to make loads of stuff nowadays. I’ve also shared an example of my creative process here (it is NOT a how-to).

How much did your models cost to print? Did your prints cost a horrendous amount?! You must have paid tens of thousands of dollars, right?!

There are two reasons people ask this:

  1. To estimate how much their own 3D models may cost to print.
    • I cannot answer this question because, when it comes to your 3D models versus my 3D models, there are going to be too many differences (model thickness, volume, amount of material, scale, intricacy, material type, printing service rates, desktop printing costs/materials, etc.).
    • Unless you plan on copying my exact 3D model, using my costs to compare to your entirely different 3D model won’t really help you figure out your costs. In fact, it will likely make it more confusing for you.
    • I would suggest re-orienting and playing around with your model’s thickness, scale, details, shape, etc. as many times as possible. You’re likely to see great differences in cost.
    • I also don’t share this because I’m damned if I do and I’m damned if I don’t, which leads me to reason #2…
  2. To prove to the world that 3D printing is “too expensive for the average person.”
    • In terms of whether or not my costs are “horrendously expensive,” I guess I should be flattered someone might assume any of my prints could cost tens of thousands of dollars to print…? But no, not even close.
    • It also depends on what you think is “horrendously expensive.” Some people think fifty bucks is horrendous and some people don’t. There are even those who think anything that isn’t free is horrendous. It’s going to depend on you and what you’re comfortable with.
    • Believe it or not, if you’re using a 3D printing service or a desktop 3D printer, there is an art that goes into determining printing costs. A lot of that will also depend on how well you optimize your 3D model. From what I’ve seen, a lot of people don’t optimize their models well and therefore get “really expensive prints.”
    • There also seems to be an underlying assumption that anyone who uses 3D printing must be using it to only create end products, which simply isn’t true. For example, many use 3D printing to make a master copy and subsequent copies are made via resin casting. But if people insist on believing that 3D printing is used solely to produce end products, then yeah, those costs could definitely start adding up.
    • My advice is to be very wary when other people share their 3D printing costs. Too many times, I’ve seen people share badly optimized models and shout at the rooftops about how “expensive” their prints are. At the same time, consider the scale other people are working at. Don’t assume that your situation is going to be the same as theirs. As I’ve said earlier, I would also suggest re-orienting and playing around with your model’s thickness, scale, details, shape, etc. as many times as possible. You’re likely to see surprising differences in cost.
    • Finally, some things just don’t even need to be 3D printed and 3D printing isn’t for everyone. There are some things that are better off hand sculpted and/or cast or whatever. When it comes down to it, you’re going to have to carefully consider whether or not 3D printing is even necessary at all. People often forget that even I don’t 3D print everything. Instead, I turn to resin casting.

Do you use a 3D scanner to create your Dreamer masks in your shop?

Nope, I sculpt and model my own mask shapes and designs. No 3D scanners are used.

If I give you my face scan, can you make one of your existing masks in your shop fit my face?

I will not be making modifications to any of my existing mask designs. It is impossible for me to ensure that the existing masks in my shop will perfectly fit every single unique face shape. However, please note that I do provide dimensions on the masks that are currently in my shop. And since the mask is made of elasto plastic, it will be flexible and not be stiff on the face.

Can you make an exact replica of a mask (or other item) from a pre-existing IP (film, game, show, anime, etc.)?

If you are looking to create an exact replica from a pre-existing IP (film, game, show, anime, etc.), I suggest reaching out to a prop artist.

Can you give me your 3D files? I want to print your stuff for myself!

No can do. I do not give away my artwork for free. I work very hard researching, sketching, drawing, designing, sanding, painting, and finishing my artwork. Read here and you can see just how much time I pour into it.

I have a product idea that I think I want to prototype and 3D print. Can you do that?

I am not that kind of service. I create artwork with my distinct Lumecluster style. There are plenty of services out there that can help you prototype your ideas for you.

I have something cool I want to print. Can you print it for me?

I am not a 3D printing service. There are a lot of 3D printing services nowadays. You can start by looking into sites like Shapeways or 3D Hubs instead.

What is your custom design terms & conditions and refund policy etc.?

You can view my entire custom design terms and conditions and shop policy here (also viewable at checkout).

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