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Contact & FAQ

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Please carefully read the FAQ below before filling out the form.

I try my best to read as many emails as I can but I cannot respond to all of them since I am just one person.

Emails I will not respond to:

  1. Emails asking me for a how-to or step-by-step guide on how I create all my designs.
  2. Requests asking me to make guides to help recreate designs from pre-existing IP. Please reach out to cosplayers and prop artists instead.
  3. People asking me to give them my 3D model files for free. This is my life and my work and I do not give away my original designs for free.

Instead, please check out my about pagecreative process, blog or the FAQ/Policies below. If you’d like to hear more about how I got into 3D printing in depth, listen to the “Progress Personified” podcast I did with The Guardian.

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Frequently asked questions & policies

How fragile are your masks?

Not really fragile since they’re pretty flexible. You can see how bendy it is in this demonstration clip here.

Can I rent your masks, armor, and other artwork?

Generally, no. But in the rare instance that I do allow people to rent my work, you must be willing to travel to New York and sign a contract. My armor, masks, and other designs are not available for rent outside of New York unless I travel with it. “I’ll take really good care of it, I promise!” is not enough of a guarantee for the safety of my artwork from damage, loss, or theft. Telling me how many fans you have also tells me nothing about how responsible you are. But if you really want something, I suggest either:

  1. visiting my shop
  2. signing up for my free newsletter to get updates on limited releases of new designs 

Who does your 3D modeling, video shooting/editing, site maintenance?

I do.

What program do you use?

Blender.

Where did you learn how to 3D model, draw, etc.?

CGCookieBlenderGuru and Youtube videos. You can also learn more about my creative process and how I got started here.

What 3D printer and settings do you use?

Shapeways, Form 2, and randomly some other services depending on what I need.

How do you generate the patterns on your masks?

The patterns are not generated. They are first hand drawn in ink and then recreated in Blender. You can learn more about it here.

Can you tell me exactly how you made X?

As I mentioned above, I do not have the time to share how I make everything step-by-step. There is a wealth of information and Youtube videos that can tell you how to make loads of stuff nowadays. I’ve also shared an example of my creative process here (it is NOT a how-to).

Do you paint your own finishes?

Yes.

How much did your models cost to print?

Most people ask me this because they want to estimate how much their own models may cost to print. I cannot answer this question mainly because it’s complicated and there are too many differences and factors to consider (model thickness, volume, amount of material, scale, intricacy, material type, printing service rates, desktop printing costs, etc.).

Do you use a 3D scanner to create your Dreamer masks in your shop?

Nope, I sculpt and model my own mask shapes and designs. No 3D scanners are used.

If I give you my face scan, can you make one of your existing masks in your shop fit my face?

I will not be making modifications to any of my existing mask designs. It is impossible for me to ensure that the existing masks in my shop will perfectly fit every single unique face shape. However, please note that I do provide dimensions on the masks that are currently in my shop. And since the mask is made of elasto plastic, it will be flexible and not be stiff on the face.

Can you make an exact replica of a mask (or other item) from a pre-existing IP (film, game, show, anime, etc.)?

If you are looking to create an exact replica from a pre-existing IP (film, game, show, anime, etc.), I suggest reaching out to a prop artist.

Can you give me your 3D files? I want to print your stuff for myself!

No can do. I do not give away my artwork for free. I work very hard researching, sketching, drawing, designing, sanding, painting, and finishing my artwork. Read here and you can see just how much time I pour into it.

I have a product idea that I think I want to prototype and 3D print. Can you do that?

I am not that kind of service. I create artwork with my distinct Lumecluster style. There are plenty of services out there that can help you prototype your ideas for you.

What is your custom design terms & conditions and refund policy etc.?

You can view my entire custom design terms and conditions and shop policy here (also viewable at checkout).

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