Lumecluster Policy

REFUNDS AND EXCHANGES ON PURCHASED ARTWORK

No refunds or exchanges. All purchases are final. Shipping and handling costs are non-refundable unless an error was made by Lumecluster. Any refused shipments returned to Lumecluster do not constitute Client the right to a refund/credit. Client is responsible for all shipping costs and to make all arrangements with Lumecluster for any refused shipments (if any) by e-mailing shop@lumecluster.com.

To change/cancel a shipment, please e-mail shop@lumecluster.com as soon as possible. Lumecluster will try to accommodate the request but once the shipping process has started, it cannot be changed/cancelled.

LOSSES

Lumecluster is not responsible for any theft, damage, or loss of shipment in the mail. Client is responsible for any extra insurance if desired.

SHIPPING

All items are shipped via United States Postal Service (USPS) Priority Mail. If Client desires another carrier, please e-mail shop@lumecluster.com and it will be added to Client’s total shipping costs at the time of purchase.

Once shipped, domestic orders usually require 1-3 business days to arrive. International shipments will take longer due to international customs.

Please note that the delivery time estimates do not include production times, they are strictly estimates that indicate how long your package may take to arrive after it ships.

For security reasons, Lumecluster will only ship to the shipping address Client provides on this site. Client is responsible for providing correct shipping information entered on this site. If using PayPal, please ensure shipping information matches PayPal account address.

• Domestic Orders
  • Domestic orders are shipped via United States Postal Service (USPS) Priority Mail. This includes a tracking number.
  • If Client desires another carrier, please e-mail shop@lumecluster.com and it will be added to Client’s total shipping costs at the time of purchase.
• International Orders
  • International orders are shipped via United States Postal Service (USPS). International Clients should be aware of the import rules and regulations of the destination country as Lumecluster is not responsible for any customs or duties charges that may be incurred. Shipping price is determined by weight and destination, not by quantity of items ordered.
  • First Class Package International through USPS excludes tracking number. If Client desires tracking number, please e-mail shop@lumecluster.com and it will be added to Client’s total shipping costs at the time of purchase.
  • If Client desires another carrier, please e-mail shop@lumecluster.com and it will be added to Client’s total shipping costs at the time of purchase.

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Commissioned Design Terms & Conditions

All commissioned design orders with Lumecluster.com (Lumecluster) constitute the acknowledgment and acceptance of all terms and conditions listed below. All commissioned designs are non-refundable, non-returnable, and non-exchangeable.

Commissioned Design Consultation

Initial commissioned design consultations via the Custom Commissions Form or via email is complimentary. Lumecluster reserves the right to refuse any commissioned design for any reason.

Price Quote and Deposit

Once an overall design direction and material(s) is/are agreed upon, a start date and estimated delivery date of the commissioned design will be scheduled and Client’s 50% deposit will be due via online invoice by the start date of the commissioned design. By submitting the upfront 50% deposit, Client approves Lumecluster to start work on the commissioned design and to proceed with 1-3 e-mails of concept sketches.

Requests for revisions of the commissioned design and/or material(s) after the initial 1-3 concept sketches and during the remaining design process may affect final costs. Any significant changes in the commissioned design estimate will be communicated to Client as soon as possible. Please see “Progress Photos, Revisions, and Adjustments” for additional information.

Final Payment before Delivery

Upon completion of the commissioned design, the remaining 50% balance plus shipping costs will be due from Client via online invoice. The commissioned design will be shipped upon receipt of remaining 50% balance and shipping costs.

Commissioned Design Cancellations

Cancellation of a commissioned design must be received in writing. There is no refund for the initial 50% deposit once Lumecluster has started work on the commissioned design.

Progress Photos, Revisions, and Adjustments

Each commissioned design includes 3-6 basic rendered progress screenshots provided via e-mail throughout the design process. Client is expected to check e-mail regularly once work on the commissioned design has started.

When the design is complete, Lumecluster will e-mail a final screenshot of the commissioned design before prototyping / sample making (depending on the type of commission request) and production. Once production of the commissioned design is complete, 3-6 simple preview photos and a video will be provided to Client via e-mail.

Requests for revisions of the commissioned design and/or material(s) after the initial 1-3 concept sketches and during the remaining design process may affect final costs. Small revision requests are free of charge and at the discretion of Lumecluster; however, any major revisions or frequent requests for revisions outside of the original agreement of the commissioned design will incur additional charges. Rush orders will also be subject to additional charges. The additional charges and severity of the revisions will be decided at the discretion of Lumecluster.

Lumecluster reserves the right to make the final decision on major modifications and whether it is in the best interest of the structural integrity of the overall commissioned design.

It is Client’s responsibility to supply accurate ring size, wrist size, 3D scan, body measurement, etc. Any costs incurred for significant adjustments due to inaccurate information will be Client’s responsibility.